Policies
I work to bring your vision to life through communication and creativity. I encourage open communication throughout the design process in order to ensure your satisfaction.
INQUIRY & BOOKING
All project inquiries must be submitted via email No Exceptions! If you initially contact me through SMS text or inbox, you will still be instructed to send your requests and all content through email at dezignboss@gmail.com.
All projects are DESIGN ONLY (with the exception of framed photo merges). No printing services are offered at this time. *(please ask me how I can assist you with printing service requests).
Projects must be booked with full upfront payment unless the total exceeds $100.
For projects over $100, a 50% non-refundable deposit is required to secure your slot.
Work does not begin until payment is received.
TURNAROUND TIMES
Standard turnaround is 2-5 business days.
Timely completion of your project depends on receiving all required information and materials upfront. Delays in providing content or feedback can extend your project timeline. If you take more than two business days to respond, the completion date may be adjusted. My standard turnaround time for project first drafts is 2-5 business days (excluding weekends and public holidays) from the date of receiving deposit and/or all necessary information, whichever comes last. To ensure a smooth process, please allow sufficient time for project completion for the following reasons: Revisions may be needed, there may be a high volume of orders or prior work could take longer than expected. Please note that more complex projects may take additional time and will be communicated to you promptly.
Rush, Priority or Same-Day turnaround is available for an additional fee ranging between $50 - $100 depending on the project and availability.
REVISIONS
Flyer designs include 2 rounds of revisions. Additional revisions are $25 per round.
Revision requests must be submitted within 48 hours of receiving the draft.
Once a design is approved, any further changes are billed as a new project.
COMMUNICATION & ABANDONMENT
All communication is handled via email or from the contact form here on the website.
Please allow 24-48 hours for responses during business days.
No project updates will be provided outside of business hours unless rush service is selected.
If you book a service and fail to respond after one week of no communication, I will send two follow-up emails. If there is no response within an additional week, the project will be considered abandoned, and no refund will be issued. You will not have any rights to use any of the work that was presented to you. If I have not heard from you and you contact me after abandonment to resume the project, a resubmission of deposit will apply in order to continue work and receive the final project. NO EXCEPTIONS!
Please respect my timeline and respond in a timely fashion with any revision requests once the project has commenced.
FINAL FILES
Final designs are delivered in JPEG, PNG, or PDF format.
Files will only be released once the final balance is paid.
Source files (PSD) are available upon request for an additional fee.
PAYMENTS
Invoices are sent via WAVE.
Tips are never required but are greatly appreciated!
Full payment is required upfront for all projects under $101.
Projects over $100 require a 50% non-refundable deposit to begin, with the balance due before final files are released.
When given a QUOTE, please note prices are subject to change as the price list is a starting price. Prices change based on complexity of a project and how long it takes to design. Changes will be communicated.
CANCELLATIONS & REFUNDS
All necessary details for the design including photos, logos, dates/times, and specific design requests must be submitted within 48 hours of payment. Failure to provide the required information within this timeframe will result in cancellation of the project and a full refund.
I DO NOT provide refunds for my services unless I am at fault for a substantial error. Any deposits or full payments made are non-refundable. Since I offer customized services, the time and effort put into creating your designs cannot be refunded. I value my time and yours, so it’s important to communicate your design expectations clearly and professionally. Refunds will only be provided under special circumstances agreed upon by both parties. Changing your mind, opting for another service provider or cancelling mid-project, does not qualify for a refund. Buyers remorse does not qualify for a refund. Once payment is received, work on your project will commence as per the agreed timeline.
Once the final design is approved, the project is considered complete. Ensure you’re satisfied with the final product before approval. Any changes or edits requested after the final email sent, will require an additional fee of $20, as post-approval changes to colors, fonts, etc.. If there’s an error caused by DBS/FC, I’ll fix it free of charge.
If Dezign Boss S2udio/Final Chapter cancels (due to emergency or capacity), a full or partial refund will be issued depending on work completed.
CREATIVE RIGHTS
All designs remain the intellectual property of Dezign Boss S2udio/Final Chapter until final payment is made.
DBS/Final Chapter reserves the right to showcase completed projects in my portfolio, social media platforms and other marketing materials for the purpose of demonstrating my creative abilities to potential clients. If there are any concerns about confidentiality, please inform me before, during or after the design process
RESPECT & PROFESSIONALISM
Dezign Boss S2udio/Final Chapter reserves the right to decline projects that do not align with my values.
Disrespectful behavior or failure to communicate in a timely, professional manner, will result in project termination.
By hiring DBS/Final Chapter Memorial Artistry, you agree to these terms and conditions. Terms and conditions are subject to change at any time
Thank you so much for choosing Dezign Boss S2udio/Final Chapter for your creative design needs.